FAQs
What are my transport/parking options getting to the event?
Japan House is located in the Arboretum at the University of Illinois at 2000 S. Lincoln Avenue between Kirby/Florida and Windsor Road. Parking is available in the lot to the north of Japan House (F-31 at St. Mary's Road and Lincoln) and to the south of Japan House (F-32 on Lincoln across from the Vet Med complex). Spaces are marked with a placard and must be paid with Mobile Meter (https://mobilemeter.us/) or Park Mobile (https://parkmobile.io/ ) phone apps, or by calling 217-207-3033. After 5pm and weekends all parking spaces are free.
There are bike racks near both parking lots for scooters, bikes, and electronic transportation devices.
The MTD Silver comes near Japan House on Lincoln Ave but buses also service PAR/FAR and you may walk from there to Japan House.
The front door is located on the north side of the building. Please allow plenty of time to arrive and get to the front door so we may start on time.
Questions about accommodations or accessibility?
Please email japanhouse@illinois.edu if you have any questions regarding any questions about accessibility, accommodations for food allergies, or other inquiries.
Is my registration/ticket transferrable?
Yes, ticket transfers are possible with a minimum of 48 hours advance notice and if there is space in the new time requested. Please contact japanhouse@illinois.edu if you have any questions.
Do I have to bring my printed ticket to the event?
You do not have to bring your ticket. We will just need your name to check in.
The name on the registration/ticket doesn't match the attendee. Is that okay?
The purchaser of the ticket can go to "My Tickets" and change the name to whomever will be attending.
What is the refund policy?
Your registration is refundable if you contact us at japanhouse@illinois.edu at least 48 hours before the date of your reservation. Please note that EventBrite fees are non-refundable. Refunds will not be issued for lateness to the assigned ticket time so we asks that guests arrive a few minutes prior to check-in.
Are there certain requirements or an age limit to enter the event?
The tea ceremonies and presentation are for all ages. Children are welcome as long as they are able to sit quietly throughout the tea ceremony and accompanied by an adult guardian. A paid ticket is required for all regardless of whether they partake in the tea and sweet if they wish to participate in the tea ceremonies. Otherwise, for guests passing through to observe, please be mindful of noise levels and remain seated during the tea ceremony. We kindly ask that strollers/bikes are parked outside to maintain accessibility for all guests. For the presentation, children are welcome as long as they are able to sit quietly throughout the presentation and are accompanied by an adult guardian at all times.
What is Tomonokai? How can I support Japan House?
Tomonokai are "Friends of Japan House". The Tomonokai program was established in 1998 with a goal of supporting Japan House programming and events and promoting an understanding of Japanese Arts and Culture. This tax deductible membership entitles you to special member benefits including discounts on events and merchandise, and vouchers for private tea ceremonies.
Japan House is non-profit and fully relies upon the generosity and kindness of supporters to continue to provide our campus and community vibrant programming that is immersive, engaging, and most importantly, that celebrates diversity! Consider becoming Tomonokai, or Friend of Japan House, or support by clicking here.